Delivery

UK

Free Delivery- We offer free shipping on all orders of £ 15.00 or above. (2-4 working days)

Standard Delivery- £1.50 (2-4 working days)
1st Class Sign For- £5.00 (1-3 working days)

International

Free International Delivery - We offer free shipping on all orders of £ 50.00 or above. (5-10 working days)

Rest of the World Standard Delivery- £5.00 (5-10 working days)

Rest of the World Signed&Tracked Delivery- £8.50 (5-7 working days)

Please note that during sales, events and holiday seasons delivery times may be longer than those stated in the table. 

• Our office and warehouses process orders between Monday to Friday, 10 am to 5 pm.
• Orders are shipped via Royal Mail or local Postal Services. In some areas the courier may pass deliveries onto a third party
• Should an error occur with any part of your order we will of course resolve this issue.  We will ask you to return the incorrect item - on receipt we will reimburse you for the cost of the postage and issue the correct item.  

International Delivery 

International delivery will be sent by a trackable service which requires a signature.  International items are often handled by more than one postal service. Delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Late and lost deliveries

We are unable to change/amend the delivery address on orders once they have been processed or dispatched.  Please note, we cannot be held responsible for any third party involvement which causes delays occur to deliveries (such as issues with the post office of customs delays). If you are concerned you have not received your parcel please contact us via email us at chicstories.co.uk 

Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.